Rent

Maintenance Request

As per our strict office policy, all maintenance issues must be presented to Ray White Brunswick in writing before they can be actioned.

If your request is an urgent repair please call our office directly on 03 9387 8023 during business hours. If your repair request falls within the Victorian Tenancies Act guidelines for ‘urgent repairs’ and you believe that the repair is too urgent to wait until office hours, please ring one of the following numbers:

Glazier – Glass2Day 0411 538 485
Locksmith – Larry 0400 633 683
Plumber – Guardian Plumber 0412 484 554
Electrician – Auburn Electrical 0419 341 052

These are the preferred tradespeople for Ray White Brunswick and are well versed in the law relating to urgent repairs and this agency’s procedures around it.

If your repair request is not urgent as described by the Tenancies Act please complete the form at the bottom of the page, making sure that all details are entered correctly, you will be contacted within 24 hours by a member of our team.

Maintenance Trouble Shooting Guide

HOT WATER SYSTEMS
If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up.  Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance.  If this does not rectify the problem please contact our office.  Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.

WATER LEAKS
Water bubbling out of the ground could be a serious problem and could lead to further complications. Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately.

BATH/SHOWER LEAKS
A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.

LEAKING FROM TOILET
Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the repair advice form and send to our office to arrange for a tradesperson.

WASHING MACHINE
Check the power is connected, the water taps are turned on, the load of clothes is not off balance or too high, lid is connecting with on/off switch when closing, hoses are securely attached, if leaking – check hoses for splits.

CLOTHES DRYER
Check the filter is cleaned before every use of the dryer, power is on, dryer is not overloaded, the air temperature is hot when running. This appliance is not essential, please complete a repair advice form and send to our office to report failure.

FAULTY SWITCHES OR FANS
Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible

LIGHTS
Check power or fuse box. Ensure the power is on and the switch has not tripped. Tenants are responsible for replacing blown light bulbs.

POWER
If your neighbours have also lost power contact CITIPOWER.  Otherwise, check if the Safety Switch has tripped and if so, reset the switch.  If it trips again unplug all appliances from power points.  Reset Safety Switch and plug in appliances one at a time until faulty appliance is located.  If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

HOT PLATES/COOKTOP
Check if power is connected or check power box for tripped switch or blown fuse. If your cooktop is gas operated and the igniter no longer works, please log a maintenance request with the office and it will be attended to as soon as possible. In the interim please light the burners with a manual igniter (ie: match or lighter)


Tenant Details

Property Details

Maintenance Details